Refund policy

Last updated: November 6, 2026

We want your HOOPSPLASH shower head to feel like a win. If it doesn't, here is exactly what we do about it. No fine print games.

30-day returns

You can return your order within 30 days of delivery for a full refund of the product price, with no restocking fee, as long as it is:

  • unused,
  • in its original box with everything that came in it (shower head, net, plumber's tape, quick-start card).

Pre-orders can be cancelled for a full refund any time before they ship. After delivery, the 30-day window applies.

How to start a return

  1. Email hello@hoopsplash.com with your order number and the reason (optional, but it helps us improve).
  2. We reply within one business day with return instructions.
  3. Pack the shower head in its original box, attach the label and drop it with the carrier within 7 days.
  4. Once it arrives and passes a quick check, we refund you within 5 business days to your original payment method. Banks can take a few more days to show it.

Return shipping costs

  • Damaged, defective or wrong item: we cover return shipping, and the replacement too.
  • Change-of-mind returns: return shipping is the customer's responsibility.
  • International orders: duties and taxes paid to customs are set by your country and aren't refunded by us unless the item arrived damaged or defective.

Damaged or wrong item

Open the box as soon as it arrives. If anything is broken or not what you ordered, send us a photo within 7 days of delivery and we'll ship a replacement at our cost.

Bundles

If you bought a 2-pack or 3+ bundle, you can return any number of units within 30 days. Returning units may change your bundle discount; we refund what you paid for the returned units, adjusted for the discount tier of what you keep.

Things we can't take back

  • Units that have been used for a long time, show damage not caused by us, or are missing parts.
  • Gift cards.

After 30 days

Returns close at 30 days, but our 1-year warranty keeps going. If the LED ring, nozzle plate, net or body fails under normal use within a year of delivery, we repair or replace it.

Questions

Email hello@hoopsplash.com. A real person answers, Monday to Friday.